Support

Something off?

Most problems are one of the few below. If yours is not, write to support@rundeck.app.

My iPhone cannot find my Mac

The pointer does not move

On the Mac: System Settings → Privacy & Security → Accessibility → turn on Rundeck Server. If it is already on, turn it off and on again after updating the app.

Three-finger swipes do not change desktop

Rundeck uses the Mac's own shortcuts. In System Settings → Keyboard → Keyboard Shortcuts → Mission Control, turn on “Move left a space”, “Move right a space”, Mission Control and Application windows.

The magnifier does not appear

It needs Screen Recording: System Settings → Privacy & Security → Screen & System Audio Recording → turn on Rundeck Server, then turn the magnifier off and on from the phone.

Reaching my Mac away from home

Rundeck works on your local network and has no servers of its own. To reach your Mac from anywhere, use Tailscale (free for personal use):

  1. Install Tailscale on the Mac and the iPhone, and sign in to the same tailnet on both.
  2. On the Mac, open Rundeck Server's Settings: under Away from home it shows the Mac's Tailscale address, with a Copy button.
  3. On the iPhone, open Rundeck's Settings and enter that address (or the Mac's Tailscale name, such as studio.tail1234.ts.net) under the Mac.

Rundeck tries the local network first and the Tailscale address whenever the Mac is not there. Pair on the same Wi-Fi once before using it away.

Agents' questions do not reach my phone or watch

Managing Rundeck Pro

Rundeck Pro is a single purchase through the App Store — no subscription. If you subscribed before it became a one-time purchase, your subscription keeps Pro on while it runs; manage it in the iPhone's Settings → your name → Subscriptions. Have a code? Open Rundeck's Settings and choose Redeem a Code. On a new iPhone, open Rundeck's Settings and choose Restore Purchases.

The Apple Watch says my iPhone is not nearby

The watch reaches the Mac through the iPhone, over Bluetooth or the same Wi-Fi. Keep the iPhone within range, and make sure the Rundeck app is installed on it and paired with a Mac. The iPhone app does not need to be open.

Double tap does not change slides

Double tap needs Apple Watch Series 9, Apple Watch Ultra 2 or later, with the display on and the slide remote showing. It sends the right arrow, so the presentation must be the front window on the Mac. Tapping the right half of the remote does the same on any watch.

I replaced my iPhone

Pair the new one from its Rundeck app. Remove the old one in Rundeck's settings on the Mac under Paired devices.

Try it without a Mac

Choose Try the demo on the first screen of the iPhone app to use every page against a simulated Mac.